Crypto Deposit Not Showing? Checks to Run Before You Contact Support

If your crypto deposit is not showing, do not send it again. Copy the transaction ID from the sending side, look it up on the network's block explorer, then either wait for confirmations or check the network, address, memo and minimum on the receiving platform's deposit page. Look-alike sites can pose as the platform, so contact support only from inside the platform's app or a web address you type yourself.

Crypto deposit not showing up: which situation are you in?

Find the row that matches what you see. A crypto deposit not received can be waiting, misdirected or stuck on the receiving side, and each needs a different next move.

What you need before you start

• The transaction ID, the string that identifies one transfer on the blockchain. Where to find it depends on the sending platform.
• The asset, the network you used and the amount.
• The deposit address and any memo or tag you sent to.
• The date and time of the transfer.
• The receiving platform's deposit page, deposit history and help center, which hold its confirmation count, minimum and support form.

How to check a missing crypto deposit, step by step

As of October 2026, the platform examples in these steps are each platform's own rules, not rules for every platform.

1. Open the sending side's history and copy the transaction ID

   Open the withdrawal history in the app or wallet that sent the crypto and read the status of the transfer. Copy the whole transaction ID with the copy button.

   If the entry has no ID, the transfer may not have left the sending platform. Ask its support whether it was sent to the blockchain, and give the date and amount.

2. Look the transaction up on the network's explorer

   Paste the ID into a block explorer for the network you used. An explorer shows data only. mempool.space says (opens in a new tab) its site only provides data about the Bitcoin network and that, for help with a transaction, you should contact the entity that helped make it, such as wallet software or an exchange company. So contact the sending or receiving platform. How to pick an explorer and read it is in how to track a crypto transaction.

   Note the status, the receiving address, the amount and the number of confirmations.

3. Compare the confirmations with what the receiving platform needs

   A transfer gets its first confirmation when it is included in a block, and one more with each block added after it. Each platform sets its own number it needs before it credits a deposit.

   Kraken's deposit processing times page (opens in a new tab), updated 5 October 2026, says it credits Bitcoin deposits after three confirmations, about 45 minutes. Kraken says its time estimates assume the transaction confirmed in the first block after it was sent, and it may take significantly longer if not. Robinhood's US help page (opens in a new tab) lists 3 confirmations, approximately 1 hour, for Bitcoin on its crypto account. That is the same count as Kraken's with a different time estimate, and its list gives other counts for other assets.

   Find your platform's number on its deposit page or help center. If the explorer count is lower, wait. Kraken says it cannot affect the speed at which transactions confirm on their blockchains. A Bitcoin transfer that has not confirmed after a while is probably using a lower fee rate than other transactions waiting, according to mempool.space. Wait for the count before you contact support.

4. Match the network, deposit address and memo to the deposit page

   Open the receiving platform's deposit page for this asset. Compare the network name, the whole address character by character, and any memo or tag with what you used. Use the address the account shows now, not one from your history or an older deposit. Kraken's recovery article (opens in a new tab) says using an outdated deposit address may lead to lost funds.

   For Ethereum, check which network you chose. A layer 2 is a separate blockchain that extends Ethereum (opens in a new tab), so ETH sent on a layer 2 did not travel over Ethereum mainnet. For an Ethereum deposit not showing up, see Ethereum mainnet vs layer 2. If the network or address differs, go to the wrong-network section.

5. Check that the asset is supported and the amount meets the minimum

   Look on the deposit page or in the help center for the minimum deposit and the list of supported assets and networks. Compare the amount you sent with the minimum. Kraken says (opens in a new tab) its minimum applies after network fees are deducted, and that deposits below it are marked "Failed" and the funds are permanently lost. If yours may be below a minimum, ask support before you send anything else.

6. Contact the receiving platform's support from inside its app

   Send the details listed in what support will ask you for in one message. Contact the receiving platform when the explorer shows the transfer confirmed to your address. Contact the sending platform when there is no transaction ID or the address was wrong.

Example with made-up numbers

This is a made-up case with an invented coin, "Coin X", and no real platform. Your platforms may label and group these amounts differently, and the fee is illustrative.

• At 10:00 you send 20 Coin X. The send screen shows a network fee of 0.5 Coin X, so you expect 19.5 Coin X to arrive.
• At 10:05 the sending app says "complete", but the receiving account shows 0.
• You copy the ID and open the explorer. The transfer is there, to your deposit address, for 19.5 Coin X, with 2 confirmations. The receiving platform's deposit page lists 6.
• You wait. At 10:40 the explorer shows 6 confirmations, and the account shows 19.5 Coin X.
• The two numbers match: 19.5 Coin X credited against 19.5 Coin X expected.

A balance of 0 at the 2-confirmation mark was a count to wait for, not a missing transfer.

Crypto deposit not credited: confirmed on the blockchain but missing in your account

As of October 2026: the network recording a transfer and a platform crediting it are two events. Kraken (opens in a new tab) and Robinhood's US help page (opens in a new tab) both say they require a number of network confirmations before crypto is credited. Robinhood also reviews each transfer for security and safety reasons, typically for a few minutes and on rare occasions longer. To compare your wait with other networks, see normal crypto transfer times by network.

If the explorer shows at least the confirmations your platform lists and the deposit still does not show, read the status in the deposit history. Kraken says (opens in a new tab) that in rare cases an incoming deposit is not credited automatically because of network congestion, delayed confirmations or mismatched transaction details, which is not the user's mistake. Kraken says the funds can be recovered by contacting its support, and its fee table lists that case as free.

What support will ask you for

As of October 2026, Kraken's deposit recovery article (opens in a new tab) asks you to contact support with these details:

1. The transaction ID.
2. The cryptocurrency and the amount.
3. The deposit address you used.
4. The date and time of the transaction.

Add the memo or tag you used, if any, since a missing or wrong one can stop a deposit from being credited. Kraken's list does not include it, so this is our advice. Kraken also asks you to be ready to supply screenshots or other documents if support asks for them, and says successful recovery is not guaranteed and some recovery processes involve fees, which it tells you before it proceeds. Another platform's list and fees can differ, so check its help center first.

If the deposit went to the wrong network, address or without a memo

As of October 2026, each platform handles these cases its own way. For details, read about picking the wrong network and forgetting a memo.

• Wrong network: contact the receiving platform's support and the platform you sent from. Robinhood's US help page for its crypto account (opens in a new tab) says using the wrong network will result in lost funds, while at Kraken (opens in a new tab) recovery of misrouted deposits is not guaranteed.
• Missing memo or tag: at Kraken, omitting it or entering the wrong one can prevent a deposit from being credited. Contact the receiving platform's support with the details above.
• Wrong address: Robinhood's US help page says its crypto transfers cannot be canceled or reversed, even by Robinhood. Contact the sending platform with the transaction ID. For more, read what to do after sending crypto to the wrong address.

Risks to understand

As of October 2026, Kraken says (opens in a new tab) it can't reverse a crypto transaction or recover funds sent to someone else. A second send does not undo the first and gives you a second transfer to chase. Unsolicited offers to recover a deposit for a fee are covered in the warning in the steps.

Before your next transfer, read how to send crypto to a wallet for the small test, and how to spot crypto scams.